Orders are shipped via Canada Post Expedited, Canada Post XpressPost, Purolator Express, DHL Express, UPS, etc... whichever option is most economical/cost-effective. It may differ from the option at checkout. All options will have tracking numbers and we require signatures for pick up so that no packages are left at door unattended.

• If you prefer a specific method of shipping or you have a shipping account number, please put it in the order notes or email us immediately following placing your order.

  • If you have a preferred method that is more costly, you will be invoiced for the balance.

  • If you have an account number for shipping, you will be refunded the paid shipping cost.

** DO NOT assume that we know all your details or what you want done with your ECM/PROM/Memcal/etc. We get a ton of calls and emails in a day. Provide your info with your shipment or you risk delay in return shipping. **

INCLUDE IN BOX:

• Vehicle Info:

  • Vehicle Year/Make/Model/Engine Size/VIN

  • List of Programming-Related Modifications to your vehicle (or any you're planning to do in the near future)

  • If we've corresponded via email, include a printed copy.

• Contact/Billing/Shipping Info:

  • Name, Billing Address, Shipping Address (if different), Phone Number, and Email Address for tracking information

• If items arrive without this information, your order may face major delays.

PACK IT UP:

• Pack up your ECM / PROM / MEMCAL etc. with the above vehicle info included in a sturdy box making sure that it will travel safely. Sometimes packages arrived and they look a bit rough. Protect your property!

SHIP IT:

• Choose a method to send the package to us.

  • We receive via Loomis, Purolator, Canada Post, UPS, DHL, FedEx, etc.

  • Make sure you are able to track your package! Most methods within Canada provide a tracking number. We will not be held responsible for lost items

• Ship To Address:

  • Wester's Garage 218 Centre Street / PO Box 159 Tilley, AB T0J 3K0 403-377-2277

** DO NOT assume that we know all your details or what you want done with your ECM/PROM/Memcal/etc. We get a ton of calls and emails in a day. Provide your info with your shipment or you risk delay in return shipping. **

INCLUDE IN BOX:

• Vehicle Info:

  • Vehicle Year/Make/Model/Engine Size/VIN

  • List of Programming-Related Modifications to your vehicle (or any you're planning to do in the near future)

  • If we've corresponded via email, include a printed copy

• Contact/Billing/Shipping Info:

  • Name, Billing Address, Shipping Address (if different), Phone Number, and Email Address for tracking information

• If items arrive without this information, your order may face major delays!

PACK IT UP:

• Pack up your ECM / PROM / MEMCAL etc. with the above vehicle info included in a sturdy box making sure that it will travel safely. Sometimes packages arrived and they look a bit rough. Protect your property!

SHIP IT:

• Choose a method to send the package to us.

  • We receive via Loomis, Purolator, USPS, UPS, DHL, FedEx, etc.

  • Make sure you are able to track your package! Most methods provide a tracking number but be sure! We will not be held responsible for lost items.

• SHIPPING VIA COURIER:

  • Do NOT Ship anything via "Ground" or "Surface". These methods will end up costing you more as we usually incur charges from the Canadian Border (Duty, Brokerage, Taxes, etc.) We bill these charges back to you and it may end up costing you more than the Air services you should have gone with in the first place.

• SHIPPING VIA POST OFFICE:

  • Do NOT ship anything via "Standard" or "Non-Priority". These methods usually take 4-6 weeks and they are usually not traceable. There is a higher possibility that your computer may be lost (especially if there's no tracking number).

  • Always check with your Post Office for the best way to ship for your area. You can also check the options online at www.usps.com.

  • Insurance: You may insure your parcel if you'd like. All parcels are automatically insured for $100 when sending via Priority (check with your Post Office to be sure). However, if you are concerned about it being lost in the mail, you can insure the parcel for the price of replacing the ECM. Just know that if you place too high a value, we may incur charges and these will be billed back to you. See Customs Info below.

CUSTOMS:

• US Customs Form: See example of completed form here.

  • In the 'Detailed Description of Contents' box, write "Automotive Computer: Temporary Import for Repairs"

  • For the 'Value', write "$15" Why?

  • Drop it off at your local Post Office using a method described in Step 3.

• ** Make sure you are able to TRACK your package. We will not be held responsible for lost items! **

• Ship To Address:

  • Wester's Garage 218 Centre Street / PO Box 159 Tilley, AB T0J 3K0 403-377-2277

Follow the same instructions and guidelines as above (Shipping...)

** Include a copy of your Wester's Garage invoice or enough relevant information that we can determine who is returning the Core **

You have 30 days to return your Core for a refund. If we do not receive it within 30 days, you will not receive your Core credit.

US/International Customers:

• US Customs Form: See example of form here.

  • In the 'Detailed Description of Contents' box, write "Canadian Goods Returning for Warranty Exchange"

  • For the 'Value', write "$15" Why?

  • Drop it off at your local Post Office using a method described in Step 3 of Shipping From Outside Canada

We Charge You:

• For the Core when it is shipped to you

• If there are additional charges we incur (Customs/Duty/Brokerage) from incorrect shipping

• If you return a Core from a different vehicle. It will be tagged with your name and checked for functionality.

• For freight if you return a damaged Core

  • We will take a photo, email it to you, and your Core will be returned to you. We do not accept damaged Cores (whether internal or external)

  • Damaged Cores are considered to be in the following condition(s):

    • Physical pin damage

    • Connector damage or crushed so that the connectors can no longer provide a weather seal

    • Non-communicating (not able to reprogram)

We Refund You:

• If you return your Core within 30 days and it has your correct information on it. If we cannot determine who it is from, you will not receive a Core refund.

• Refunds will processed via the original method of payment. There will be no cash refunds.

Updates:

• If you haven't returned a Core at all, you no longer get updates.

• If you've paid for your Core (non-Return or wish-to-own), you must return the Wester's Garage Performance PCM when you want an update/reburn.

** There are no refunds on Custom Performance Chips or Custom PCM/ECM's (when programmed to our specifications, not yours). Since we don't copy protect our PROM or MEMCAL, we can't stop you from copying our program. We CAN stop you from copying the program and returning it for a refund. If you build something that isn't going to work, we will advise you of the same to avoid future hassles. **

Email our shipping department at westersorders@gmail.com.